What happens to my bond money?
Your bond acts as a security deposit against the home you’re renting. After you pay it to us, we lodge it with the Residential Tenancies Branch who hold it securely until the end of your lease. If your rent and related expenses are paid up to date and the property is left in good condition compared to your ingoing inspection report, we’ll organise for your bond to be refunded to you in full.
If there is any outstanding rent, repairs or cleaning required to the home we may apply to have part or all of your bond paid to us in order to cover these expenses. This is another reason why it’s in your best interest to look after your home well while you live there.
Can I have a pet?
Possibly. This is up to the owner to approve along with the body corporate members, should you be living in a strata group.
Please send a written request through in writing to your Property Manager detailing the type of animal, breed and its age. We’ll then contact the owner and body corporate group seeking approval and get back to you with the outcome.
How can I pay my rent?
At Rent All we’ve set up a number of different ways for you to pay your rent, making it easier and much more convenient.
You can pay:
- Via BPAY – online or over the phone
- By credit card – online or over the phone
You can also pay at our office by cash, cheque, money order, via EFTPOS or credit card.
If you’d like to automate your weekly payments so they’re never missed, simply set up recurring payments via BPAY or with your financial institution.
Do I need to arrange any utility connections?
Yes, you are responsible for setting up your accounts in your name and connecting electricity, gas, telephone and internet to your home at the beginning of your tenancy. Likewise, you will also need to have these disconnected when you move out.
If you like, Direct Connect can assist you in coordinating these connections. www.directconnect.com.au
How do I report a maintenance request?
You can do this by completing the online form on our maintenance page or by sending your Property Manager an email detailing the repair needed.
If it’s an emergency please phone us immediately:
Monday to Friday, 9am-5pm: 8372 2788
After hours: 0411 351 256
What happens if I lose my keys or lock myself out?
At some stage or another, this happens to all of us!
If it occurs during business hours we can help you out by lending you our set of keys, which will need to be returned the following day. If you’ve lost your keys, you can then make a copy of these at your own expense. Similarly so if you lose or damage a remote control or access card we’ll assist you with their replacement, however you will be required to cover the cost.
Should you lock yourself out over a weekend, during a public holiday or at night you’ll need to arrange a locksmith at your own expense.
Do I need contents insurance or does the owner cover that?
While contents insurance is optional, it’s a good idea to take out a policy in order to protect your own personal belongings during the move and in your new home. The owner’s insurance will not cover any of your possessions.
My contact details have changed. Who should I tell?
Your Property Manager. It’s really important that we have all your current and correct contact details available to us so that we’re able to assist you with maintenance requests and liaise with you regarding any renewal to your lease.
I need to move out before my lease ends. What should I do and will there be any extra costs?
The first thing to do is pick up the phone and speak with your Property Manager. There are costs involved with ‘breaking’ a lease however they vary depending on how far through your lease you are. Your Property Manager will talk you through the process including any costs, so that you have a full understanding of what’s involved prior to making your decision.